Friday, December 28, 2018

searching for hospice at a place in massachusetts

Something's telling me I must go home...

Disclosure

I've worked at two of the agencies discussed in this post - Good Shepherd and Seasons. See my profile on LinkedIn. I also discussed three different employment opportunities at Steward's hospice agency. The process and outcome described here are solely my own.

Problem

How would any of us answer a friend, or friend of a friend, if they asked for help choosing a hospice agency? How would we respond if we worked for one?

Decline to get involved? Suggest our own? Point to Google? Start a conversation?

Case

At the age of thirty-five, Tom was a successful lawyer, devoted husband, proud father, and newly-diagnosed lung cancer patient. 

He chose aggressive medical treatment from the start. “Always let me know my options, doc. I’ll try anything that means a chance for more time.” 

Tom has been treated at a large medical center in Brockton, a city of about 100,000 located 25 miles south of Boston. Home is a small town nearby.

Nine years later, Tom and his wife Shelly look back on their “long toboggan ride.” They've endured two surgeries, two rounds of radiation, and just a few months ago, an experimental drug - “My Hail-Mary Pass. Go Eagles.” 

Tom's been in the hospital for six days, after suffering at home with back pain so severe he could not even move. 

His pain is finally under control, thanks to an infusion pump delivering a continuous dose of subcutaneous hydromorphone, ordered by a senior medical resident who consulted with a pharmacist after a nurse brought them together in the middle of the night when Shelly turned to her because it seemed no one else was listening.  

Tom and Shelly say they’re ready to go home with a hospice plan of care. Their medical team agrees. It took many difficult conversations to reach this point. Now it’s time to act. 

Your cell phone rings. Shelly asks for help. She says they're grateful for their surgeon and oncologist. “But they can’t fix things anymore. We’re coming to the end.”

Where to begin?
---

Google sees quite a few,
but here's where I'd start.

Methods

I used Google Maps to search for 'hospice' where Tom and Shelly live, then edited and organized the results.

Since I don't live or work in this part of the Commonwealth ("God save it!"), I'm only familiar with a few of the agencies on the list. But I know where to look, what to look for, who to ask, and what to ask about.

I sorted the list based on which agency I think is most worth Shelly's time and effort, and can best serve what matters to her and Tom.

Old Colony Hospice and Palliative Care is #1 on my list for several reasons. Here's my thinking:

It's a tax-exempt not-for-profit hospice established in 1979, based on the original model that predates Medicare reimbursement. It's now as much a part of the community as the post office.

Those are my first criteria - be of the community, and practice simple financial transparency. See Boo Boo's take on that here.

Tax-exempt organizations have to submit IRS Form 990 every year, and disclose information about finances, corporate governance, most highly-compensated employees, fund-raising, and other aspects of its operations.

See Boo Boo's take on that here.

An organization's 990 must be open and available to the public. I haven't found a hospice that lists its filings on its own website. That should be the standard, like Partners in Health and Doctors Without Borders.

Until then, set up a free account with a service like GuideStar or Charity Navigator.

I use a hospice's 990 for the broadest strokes: its annual income, expenses, net +/-, and fund balance roughly indicate relative size, how well operations are managed, and how well it's positioned for the longer-term. I think there's a sweet spot between too-small-to-survive and too-big-to-be-any-good; and between can't-make-a-buck and raking-it-in.

I also look at compensation for the CEO and any other listed employees, to see who they are, what they're getting, and how that all compares to others. I think this information gives insight into an organization's values.

Old Colony's IRS 990 for 2015

Total Revenue $8.6M
Total Expenses $7.2M
Net $1.4M
Fund Balance/Net Assests $2.7M
Total CEO compensation $217k
Director of Finance Compensation $86.6k

I'm curious why nobody else there makes over $100,000. I'd also like to see forms for 2016 and 2017, which I haven't found on GuideStar. Otherwise, this snapshot looks OK to me.

I have limited but positive indirect experience with Old Colony through several trusted nursing colleagues, including one who was their clinical liaison in Boston's Longwood Medical Area. Her position was shared by a second hospice, Good Shepherd, and she directed the admission to either agency depending on the patient and family's city or town.

Other colleagues also gave them positive references, and there are no screaming red flag reviews at either Glassdoor or Indeed.

Conclusions

Shelly and Tom urgently needed help to meet their goal to get home soon, where he can be comfortable for as much time as possible with his family and friends. 

They need expert support for what lies ahead, and I suggested Shelly consider Old Colony as their best available option - her Plan "A."

I also suggested a few questions to ask:
  1. How many patients and families are you currently caring for?
  2. Will I see the same hospice nurse every time?
  3. If not, why not?
  4. If so, how many other patients and families will also be assigned to my hospice nurse?
See also:




I'll describe my thinking on the other agencies in a future post.

Thanks for reading.



1 comment:

  1. If the family has any formed views
    about how to manage the process of dying,
    they should have a way to ask hospice providers
    WHICH medical methods of managing dying
    they allow and support:

    https://www.facebook.com/groups/1534291900145198/permalink/2177246822516366/

    ReplyDelete